Privacy policy

PRIVACY POLICY

WellNova operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). WellNova is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services and where you live, we may collect or process:

  • Contact details including your name, billing address, shipping address, phone number and email address.
  • Financial information including payment card details, transaction details, form of payment and payment confirmation. Note that card numbers are handled by our payment processors, not by us.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when you send us a support enquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Health-Related Information

We sell wellness and everyday comfort products, so it is worth being explicit about this: we do not ask you for health information, and you do not need to give us any in order to shop with us.

Customers do sometimes describe a symptom, a recovery situation or a physical difficulty when asking us which product or size to choose. If you choose to tell us something like that, we use it only to answer your question. It stays with your support conversation, we do not build profiles from it, and we do not use it for advertising, nor do we sell it or share it for targeted advertising. Please do not send us medical records, test results or other sensitive documents — we do not need them and we would rather not hold them. If you would like a support conversation deleted, contact us using the details at the end of this policy.

Personal Information Sources

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies.
  • From our service providers, when we engage them to enable certain technology and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, tailor and improve the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send notifications about your account, process purchases, returns and exchanges, arrange shipping, and create a useful shopping experience.
  • Marketing and advertising. To send marketing and promotional communications by email where you have opted in, and to show you online advertisements for products or services.
  • Security and fraud prevention. To authenticate your account, provide a secure payment experience, and detect, investigate or act on possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe.
  • Communicating with you. To provide customer support and to maintain our business relationship with you.
  • Legal reasons. To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, our vendors, and other third parties who perform services on our behalf — IT management, payment processing, data analytics, customer support, cloud storage, and order fulfilment and shipping. Because we use a dropshipping fulfilment model, your name and delivery address are shared with the fulfilment partner shipping your item, for the sole purpose of delivering your order.
  • With business and marketing partners to provide marketing services and advertising. They use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations, to enforce our terms or policies, and to protect or defend the Services and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites operated by third parties. If you follow links to sites we do not control, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy of information found on them. Our inclusion of a link does not by itself imply any endorsement.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send us may not be secure while in transit, so we recommend you do not use unsecured channels to send us sensitive or confidential information. How long we retain your personal information depends on factors such as whether we need it to provide the Services, to comply with legal obligations, or to resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to access or know. You may request access to the personal information we hold about you.
  • Right to delete. You may request that we delete personal information we hold about you.
  • Right to correct. You may request that we correct inaccurate personal information.
  • Right of portability. You may request a copy of your personal information and ask us to transfer it to a third party, in certain circumstances.
  • Right to opt out of sale or sharing for targeted advertising, where applicable law provides it. You can also use our Your Privacy Choices page. If you visit our website with the Global Privacy Control signal enabled, we treat it as an opt-out request for that browser where the law requires us to.
  • Managing communication preferences. You can unsubscribe from marketing emails at any time using the link in any of them. We may still send non-promotional messages about your account or orders.

If you are in the UK or European Economic Area, you may also have the right to object to or ask us to restrict processing for certain purposes, and to withdraw consent where we rely on it. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing a request, as permitted or required by law, and we will respond within the time required by applicable law. You may designate an authorised agent to make a request on your behalf, in which case we will require proof that you authorised them.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision, or to lodge a complaint with your local data protection or consumer protection authority. In the United States, that may be your state Attorney General. In the EEA, a list of supervisory authorities is available from the European Data Protection Board.

International Transfers

We may transfer, store and process your personal information outside the country you live in, including in the United States and in the countries where our fulfilment partners operate. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or an equivalent approved by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website and provide notice where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@wellnovaco.com or write to us at:

WellNova
1001 S Main St, Ste 600
Kalispell, MT 59901
United States

For the purpose of applicable data protection laws, WellNova is the data controller of your personal information.