Payment policy

PAYMENT POLICY

This page explains how payment works at WellNova: what we accept, when you are charged, what currency you are charged in, and what happens if something goes wrong.

Accepted payment methods
The full list of payment methods available to you is shown at checkout, because it depends on the country you are ordering from. We currently support Shop Pay, Apple Pay and Google Pay, along with the credit and debit cards displayed at checkout and in the footer of every page. If a method is not shown at checkout, we cannot accept it — please do not send payment by any other route.

Currency
All prices on this website are shown and charged in US dollars (USD). If your card or account is held in a different currency, your bank converts the amount at its own exchange rate and may add a foreign transaction fee. That fee is set by your bank, not by us, and we have no way to see it or refund it.

When you are charged
Payment is taken in full at the moment you place your order. We do not store your card details — payments are processed by Shopify's secure payment system and by the wallet provider you choose. Nobody at WellNova ever sees your full card number.

Security
Every page on this site is served over an encrypted HTTPS connection, and payment data is handled by PCI DSS compliant payment processors. We will never ask you for your card number, PIN, CVV or password by email, and any message claiming to be from us that does ask is not from us — please forward it to support@wellnovaco.com so we can warn other customers.

Failed or declined payments
If a payment is declined, no order is created and no money leaves your account, although your bank may briefly show a pending authorisation that drops off within a few business days. Declines almost always come from the card issuer rather than from us, so the fastest fix is usually to try a different card or wallet, or to call your bank.

Automatic multi-buy discounts
Our multi-buy discounts apply on their own at checkout, with no code to enter: two items take 10% off, three take 15%, four take 20%. The items do not have to be the same product. Because these discounts are automatic, they cannot be combined with a discount code — checkout applies whichever gives the larger saving.

Taxes and duties
The price you see includes any tax we are required to charge, shown separately at checkout where applicable. Orders shipped internationally may attract import duties or taxes set by your own country. Those are charged by your local authorities on arrival, are the responsibility of the recipient, and are not something we can calculate in advance or refund.

Pricing errors
If a product is listed at an obviously incorrect price because of a technical or human error, we will contact you before dispatch and give you the choice of paying the correct price or cancelling for a full refund. We will not quietly charge you more than the price you agreed to.

Refunds
Refunds always go back to the original payment method — we cannot send a refund to a different card, account or person. See our Return and refund policy for timings and conditions.

Chargebacks
If something has gone wrong with an order, please email us first at support@wellnovaco.com. We can almost always resolve it faster than a bank dispute, and a chargeback opened before you contact us freezes the order while the bank investigates, which delays the outcome for you rather than speeding it up.

Questions
Email support@wellnovaco.com with your order number and we will help.

WellNova — 1001 S Main St, Ste 600, Kalispell, MT 59901, United States