Shipping policy

SHIPPING POLICY

Standard shipping is free and tracked on every order, with no minimum spend. At checkout you can optionally upgrade to Priority delivery (US$5.99) or Priority delivery with shipping insurance (US$9.99) — the free Standard option is always available, and no other delivery charge is ever added at checkout.

WHERE WE SHIP
We ship worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand and most of Europe and Asia. If checkout accepts your delivery address, we deliver to it; if your country is not offered at checkout, we are unable to ship there yet.

ORDER PROCESSING TIME
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email when your order is placed, and a separate email with tracking as soon as the parcel leaves.

DELIVERY TIME
Once your order has shipped, delivery typically takes 5–12 business days depending on your location and local carrier conditions. Estimated total time from order to delivery is 6–14 business days including processing. Delivery times are estimates and are not guaranteed — customs processing, weather and carrier backlogs can all affect the final date.

WHO DELIVERS YOUR PARCEL
Orders travel with tracked international carriers such as YunExpress, 4PX and CJPacket, and final delivery to your door is handled by your local postal service — for example USPS in the United States, Australia Post in Australia, Royal Mail in the United Kingdom or Canada Post in Canada. The exact carrier for your parcel is always shown in your tracking link.

SPLIT SHIPMENTS
WellNova uses a dropshipping fulfilment model, and products are stored, packed and shipped by different fulfilment partners. If you order several items they may be dispatched separately and arrive on different days, each with its own tracking number. This is normal and does not mean anything is missing. You are never charged more than once for delivery.

ORDER TRACKING
A tracking number is emailed as soon as your parcel leaves. Tracking often takes 2–5 business days to start updating after it is issued — a tracking number that has not moved in the first few days is normal, not a lost parcel. You can also check the status any time on our Track Order page.

SHIPPING DELAYS
Occasional delays happen for reasons outside our control, including customs clearance, extreme weather and peak-period volume. If a parcel is significantly delayed we will tell you what we know rather than leave you guessing. If tracking has not moved for 15 business days, email us and we will open an investigation with the carrier.

IF YOUR ORDER NEVER ARRIVES
If the carrier investigation confirms a parcel is lost or undeliverable, you choose either a free replacement or a full refund to your original payment method. Full details are in our Return and refund policy.

CUSTOMS, DUTIES AND TAXES
Some orders ship internationally. Any import duties or taxes charged by your country are set by your local authorities, are the responsibility of the recipient, and cannot be calculated in advance or refunded by us.

INCORRECT SHIPPING INFORMATION
Please double-check your address at checkout. We are not responsible for parcels sent to an address entered incorrectly by the customer. If you spot a mistake, email us immediately — if the order has not shipped yet we can usually correct it.

UNDELIVERED PARCELS
If a parcel is returned to sender because nobody was available, the address was wrong, or it was not collected from a depot, contact us and we will arrange either a re-send or a refund of the item price.

RETURNS
Returns are accepted within 30 days of delivery. See our Return and refund policy for full details, and always contact us before sending anything back.

QUESTIONS
Email support@wellnovaco.com with your order number, or use the contact form on our Contact page, and we will help.

WellNova
1001 S Main St, Ste 600
Kalispell, MT 59901
United States